At THE GUYANA POST OFFICE CORPORATION Customer Service, we build smiles.

Our goal is to consistently exceed the expectations of our customers.

We go far just to make you satisfied, because you are appreciated.

We are committed to the improvement of our service and we are constantly building closer relationships with stakeholders, all in the interest of you, our valued customers.

• All departments and offices deliver a high standard of customer service.
• Stakeholders know the importance of our customers.
• Information and contacts are easily accessible to customers.

• We aim to answer before the fourth ring.
• Greet you with a warm, friendly voice, letting you know where you have contacted.
• Ask your permission before being placed on hold.
• Listen attentively to queries, concerns and complaints.
• If you have to be transferred, we will let you know where and to whom you are being transferred.
• Return calls to you with answers to your concerns and complaints, where necessary.

• We will contact you within five working days to acknowledge receipt of your enquiries, concerns and complaints.
• We will let you know the estimated timescale and progress of your enquiries, concerns and complaints.

• We will provide a clean, tidy and welcoming atmosphere with appropriate seating.
• We will take your enquiries, concerns and complaints in a timely manner.
• If you need to see someone else we will call that person to make available time for you.
• We will respect your time, complaints and concerns, processing all with high importance.